Hotline Recording Sharing App Development for Bupa and QHMS

After the call, their manager will rate the performance 1 to 10 and leave a comment by listening to the calls recorded. The calls provide a visible standard to the insurance brokers on how to deal with clients. Using the audio filter option is classified by the categories of phone calls ranging from sale, policy, and claims. Allow users to reference the high-rated colleague. They easily understand the company’s expected solutions to deal with specific situations. Up to date and continuingly release audio provides users with a great number of valuable references for their work.

Since the acquisition of QHMS, Bupa has been struggling to incorporate QHMS branding with the existing one. Bupa gave us the challenge to solve using design language. We took inspiration from both brands and custom-made a new set of icons that felt true to both brand attributes. We also incorporated both color schemes into the app.

Through our bespoke UX consultation and design service, Legato was able to solve an integration challenge for Bupa and QHMS, as well as promoting a user-centric interface for internal training purposes.